Chris Parenteau
Field Tech Senior Specialist & Software Engineer
Chris Parenteau
About Me
Highly motivated and adaptable professional with a proven track record of achieving goals and delivering exceptional results. Possessing strong analytical skills and a keen eye for detail, I thrive in dynamic work environments. A collaborative team player, I communicate effectively to foster positive relationships and ensure project success. With a passion for continuous learning, I am dedicated to contributing my diverse skills and experiences to drive innovation and meet organizational objectives.
- Age 41
- Residence USA
- Address La Porte, Indiana
- e-mail chris@chrisparenteau.com
- Phone (847) 497-8445
What I Do
Testimonials
Chris, your contribution in this regard, cannot be overstated enough. Simply put "FANTASTIC"! The operational benefits of what you have done have increased productivity, improved overall consistency and have ensured consistent delivery success.
Chris is a valued contributor to our team supporting our main accounts, as well as other customers as requested. I know I can count on Chris to be analytical and not make any unfounded assumptions during his data analysis - he is very thorough. He is able to see through the forest and find the issues that may be driving anomalies in the data! I have requested several automation activities around our reporting, both for internal and customer deliverable reports and he has brought in easier ways to accomplish the tasks and save our team time - while not impacting quality. Chris makes a habit of inspecting what he expects and takes nothing for granted - he is a true data "junky" and great data analyst.
·Strongly aligned to Field Service and Asset Management Processes
·Strong technical skills on .Net and Quickbase platform
·Regular in team meetings
·Independently managed Scan Gun solution developed on .Net
·Good demonstration skills.
Accounts Supported
Fun Facts
GitHub Repos
131Working Hours
8:00am-5:00pmAchievement/Awards
38Resume
Work Experience
2017 - 2023
Field Tech Senior Specialist & Software EngineerNTT Data
Primary Responsibilities:
Met with product owners and gather business requirement and obtain customer sign-off.
Created training material for on-boarding and off-boarding technicians and assigning access
permissions based on job roles.
Created custom application using .NET framework tied to backend SQL databases or
leveraging QuickBase, OutSystems or ServiceNow as source of truth for reporting.
Manage custom built solution while reducing third party cost and licensing.
Streamline day-to-day activities using automation and reducing manual errors.
Work with a small development team located in the US & offshore to gather project
requirements using DevOps and scrum methodology to create sprints.
2009 - 2017
Field Services Tech & Team Lead SpecialistDell
Primary Responsibilities:
Mentored team to deliver exceptional technical support and solutions to clients.
Provided support for software and hardware break\fix issues for Field Services.
Identified areas for improvement and driving factors for customer satisfaction.
Documented and improved upon existing processes for reducing downtime to customers.
Provided custom applications or scripts to help automate day-to-day operations.
Helped setup a centralized depot model to improve upon current services being provided.
2006 - 2009
Field Services TechUnisys
Primary Responsibilities:
Skilled break fix and deployment technician
Demonstrated proven track record in providing efficient and reliable technical support
Expert in diagnosing and repairing software and hardware issues.
Worked with new accounts to help transition from an in-house to an outsourced model.
Mentored team members as needed.
Design Skills
Visual Studio
.NET Framework
Excel VBA Macros
Office365 Add-ins
Coding Skills
Visual Basic
SQL Databases
HTML/CSS
JavaScript
Perl
Knowledges
- .NET Framework
- Excel VBA Macros
- SCCM Packaging Methods
- Database Administrations (DBA/SQL)
- Software Development
- Communication
- Troubleshooting & Debugging
- JavaScript & Web Applications
- QuickBase
- OutSystems
- Documentation
- Process Design
- Hardware Repairs
- Asset Management
- Requirements Gathering
- GitHub
- Coding Languages
- Office365
- Systems Administration
- Quality Analyst
- Operating Systems
- LAMP
Certificates
Micrsoft Certified Professional
QuickBase App Builder Certified
VMWare Technical Associate Data Center Virtualization
Citrix Technical Associate Virtualization
Microsoft 365 Certified: Endpoint Administrator Associate
Professional Scrum Master™ I (PSM I)
Portfolio
Blog
Why I Switched to Sketch For UI Design
Best Practices for Animated Progress Indicators
Designing the Perfect Feature Comparison Table
An Overview of E-Commerce Platforms
Contact
La Porte, Indiana
(847) 497-8445
chris@chrisparenteau.com
Freelance Available
How Can I Help You?
Thank You
Thank you for reaching out :)
Your message has been recieved and may take a day or two before I am able to reply.